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Frequently Asked Questions


    • Advanced bookings are strongly encouraged.
    • Walk-in appointments are welcome, however guests are encouraged to make arrangements in advance.
    • All reservations must be secured with a credit card. To schedule your appointment(s), please call our Whatever/Whenever team at 07 3556 8888 or the AWAY Spa directly on 07 3556 8890 Guests staying in Hotel may press "SPA" from a guest room.
    • Please note that a 10% surcharge will be applied on Sundays and a 15% surcharge will be applied on all holidays.
    • All appointments must be a minimum of one of our 60 minute or more treatments.
    • *Please advise us if you are pregnant or have other significant health considerations when booking your treatments. Any woman pregnant during their first 14 week will be restricted to treatments available at AWAY Spa for health and safety reasons.