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Frequently Asked Questions

    We invite you to use all AWAY® Spa features, including vitality pools, relaxation pods, his-and-hers saunas and aromatherapy steam rooms, before and after spa treatments.

    We request your arrival at least 20 minutes prior to your treatment time, providing you with ample time to check-in and prepare for your spa experience.

    Should your arrival be delayed, please note that your treatment time will be reduced accordingly so that we may serve the next guest on time. Late arrival will still result in full charge for your requested service, even though your actual treatment time may be reduced.

    We request that you do not bring jewelry or valuables to your spa experience. AWAY® Spa is not responsible for lost, stolen or misplaced items.